Simon Smith FCCA explains what needs to be considered and actioned in order to scale-up a business.
You've started out successfully. Amid all the tasks and the emotional rollercoaster of running a small business, soon you'll face a very important question! How will you achieve growth?
The likelihood is your vision will be to become profitable and then perhaps scale the business. Or, you may not be sure where your business idea is heading. In reality, very few ideas translate into a scalable business model. Have you considered how this might occur in your enterprise?
If your start-up business relies solely on your service or skill, then it’s unlikely to scale. There’s only one of you, consequently resources are somewhat limited. Not everyone wants to run a scalable business either, and that’s fine!
When the answer isn’t so obvious, you need to understand what it means to be scalable before you decide if you really want your business to take that path. It may not be possible to achieve. In this post we look at the key aspects for growth you need to think about.
Scalability refers to how an organisation can make use of additional resources in order to grow. This means establishing systems and controls to manage increased demand, while adjusting to evolving market trends and the changing needs of customers to maintain the rate of expansion.
What you need to consider prior to significant growth
Once you’ve survived the initial start-up stage, the growth and expansion phase in your business lifecycle can prove somewhat tougher. Most businesses remain small because scaling requires more than just a great idea and quite often doing it successfully is what establishes you as an industry leader.
Building up a business can reap significant rewards, but it’s not without risk. So, before scaling you need to ask yourself:
Are you designing and building scalable systems that can expand with your business?
Do you have the right resources in place?
Do you have a viable plan to scale resources as your business grows?
How will you meet increased demand?
If your ambition is to change the world, or disrupt a sector, then the only way to multiply your arms, legs and time is through scalability. Whilst it’s all well and good to have an idea solving a prevailing issue, you need to be certain that you’re setting up your business to meet high demand.
You'll also need to be confident that the business can handle increased demand in the form of higher trading volumes.
Is your business scalable?
Your business idea will need to be appreciated globally, providing a solution for more than just a limited issue. Many entrepreneurs find difficulty in creating a business that’s truly scalable because of how quickly technology evolves. You need to be visionary; what’s a common problem today might not be an obstacle of tomorrow.
This is where disruptive innovation comes in to play. Ever changing technology enables new businesses to disrupt existing ideas. A great example of disruptive innovation is Apple’s iPod which changed the way we listen to music. Apple then disrupted its own iPod with the iPhone which also changed computing and how we communicate. You may decide to get into this mind-set if you want to start planning the next disruption and cause a stir in an industry!
According to The Clayton Christensen Institute “Disruptive innovations are not breakthrough technologies that make good products better; rather they are innovations that make products and services more accessible and affordable, thereby making them available to a much larger population.”
Are you trying to scale too quickly?
Premature scaling is a common reason for the failure of many start-up businesses. After all of your hard work and an ingenious idea, the last thing you want is to grow too quickly. Consider the diagram below (the Stages Model, a concept originally developed by Shirlaws).
Proving the benefit of your product/service in a small sphere is one of the most important steps, if not the most important step to becoming scalable. No product or service, however brilliant, is ready to scale until it’s been proven to work with a number of real customers paying the full price. Once your product is established in that limited capacity, then you can invest the money to achieve significant growth.
Are you challenging and testing your assumptions?
It’s all too easy to go with your assumptions, but you need to test and challenge your presumptions to ensure you’re actually pleasing your target market. You can better your product or service through customer feedback, to test market viability and implement improvements. Only a proven concept will grow in the long run!
Are you demonstrating innovation?
If your business sounds like it’s a one trick pony then scaling won’t be feasible. You need to prove that your concept is ever growing with endless possibilities. This should be evidenced in your business plan.
Don’t try and solve everyone’s problems at once, but show that you’re certainly open to innovation, and further enhancing their experience well in to the future. That means considering follow on solutions or products which will compliment the existing offering.
Achieving repeat custom
How will you get customers to buy more of your product, or service? Can you establish a recurring revenue model? This will provide some clarity as to how the business will generate sales and growth moving forward. If a subscription model does fit your customers needs then the question is which one will work best?
What’s your end goal? How are you going to get there?
Too many entrepreneurs attempt to scale blindly – if you don’t have an idea of direction, then you’re going to get lost, and potentially fail!
Consider the possibilities of franchising and merchandising; have you also considered granting licensing for intellectual property?
If you have enough demand you can become scalable with a sufficient amount of the right resources in place. Consider your goals carefully and every step that needs to be taken to get there.
Remember, if you’re serious about going big, be sure to bear in mind the risks that can come with it!
This post was created on 10/10/2016 and updated on 05/02/2020.
Please be aware that information provided by this blog is subject to regular legal and regulatory change. We recommend that you do not take any information held within our website or guides (eBooks) as a definitive guide to the law on the relevant matter being discussed. We suggest your course of action should be to seek legal or professional advice where necessary rather than relying on the content supplied by the author(s) of this blog.